jili18 Privacy Policy

This Privacy Policy ("Policy") describes how jili18 (the "Operator," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you" or "your") who use the jili18 online casino platform at jili18.cam. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By creating an account or using the jili18 platform, you consent to the collection and use of your personal data as described in this Policy.

Introduction and Scope

jili18 is committed to protecting the personal data of all individuals who interact with our platform. This Policy applies to all personal information collected through the jili18 website at jili18.cam, our customer support channels, and any other services we provide to players in the Philippines and beyond.

This Policy covers data collected from registered players, prospective players who have submitted a registration form, visitors who browse our website without registering, and individuals who contact our customer support team. It applies regardless of the device or method used to access the jili18 platform, including desktop browsers, mobile browsers, and any future application we may make available.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together govern your full relationship with jili18. Links to those documents are available in the footer of every page on our website.

Information We Collect

Registration and Identity Information

When you register a jili18 account, we collect the following personal information:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify the 21+ age requirement per PAGCOR regulations)
• Residential address, including barangay, city or municipality, and province
• Valid email address
• Philippine mobile phone number
• Username and encrypted password

As part of our Know Your Customer (KYC) verification process, we may additionally collect:

• Copies of government-issued photo identification (Philippine passport, driver's license, PhilSys National ID, SSS ID, UMID, or equivalent)
• Proof of current residential address (utility bill, bank statement, or similar document dated within the last three months)
• Proof of payment method ownership (screenshot or statement showing your name matches the registered GCash, Maya, BPI, BDO, Metrobank, or other payment account)
• Source of funds documentation for large transactions, where required by anti-money laundering regulations

Financial and Transaction Information

We collect information necessary to process your deposits and withdrawals, including:

• Payment method type (e.g., GCash, Maya, bank transfer, USDT)
• Transaction amounts and currency denomination (Philippine Peso, PHP)
• Transaction timestamps and reference numbers
• Account or wallet identifiers associated with your payment methods (we do not store full card numbers or full bank account numbers)

Technical and Usage Data

When you access and use the jili18 platform, we automatically collect certain technical data, including:

Data Type	Examples	Purpose
Device Information	Device type, operating system, browser type and version, screen resolution	Platform compatibility and optimization
Network Information	IP address, approximate geolocation (city/region level), ISP	Fraud detection, jurisdictional compliance
Session Data	Login timestamps, session duration, pages visited, features accessed	Security monitoring, user experience improvement
Gameplay Data	Games played, wagers placed, wins and losses, bonus activity	Account management, responsible gaming monitoring, regulatory compliance
Communication Records	Live chat transcripts, support emails, feedback submissions	Customer service quality, dispute resolution, compliance records

How We Use Your Information

jili18 uses the personal information we collect for the following lawful purposes:

Account Management and Service Delivery

• Creating and maintaining your jili18 account
• Verifying your identity and age in compliance with PAGCOR regulations and anti-money laundering requirements
• Processing deposits, withdrawals, and bonus credits
• Providing access to casino games, sports betting, and other platform features
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts

Legal and Regulatory Compliance

• Complying with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and relevant PAGCOR directives
• Cooperating with law enforcement agencies, regulatory bodies, and courts where required by valid legal process
• Maintaining records of transactions and player activity for audit and regulatory reporting purposes
• Enforcing our Terms and Conditions and other platform policies

Fraud Prevention and Security

• Detecting and preventing fraudulent account activity, including the use of stolen payment methods or falsified identity documents
• Identifying and preventing the creation of multiple accounts in violation of our Terms
• Monitoring for unusual betting patterns or transaction behavior indicative of money laundering
• Maintaining the overall security and integrity of the jili18 platform

Responsible Gaming

• Monitoring gameplay patterns to identify signs of problem gambling behavior
• Administering responsible gaming tools such as deposit limits, session timers, and self-exclusion requests
• Contacting players who may be exhibiting concerning behavior to offer support resources

Platform Improvement and Personalization

• Analyzing aggregated usage data to improve the jili18 platform, user interface, and game selection
• Personalizing your platform experience based on your game preferences and activity history
• Sending promotional communications about relevant bonuses and offers, where you have consented to receive such communications

Sharing Your Information

jili18 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your information only in the following limited circumstances:

Service Providers and Partners

We engage trusted third-party service providers to assist with the operation of the jili18 platform. These may include:

• Game providers (e.g., JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming) — who may receive limited session and gameplay data necessary to deliver their games
• Payment processors (e.g., GCash, Maya, BPI, BDO, Metrobank, Coins.ph) — who receive transaction data necessary to process your deposits and withdrawals
• Identity verification providers — who receive copies of your identity documents to conduct KYC verification on our behalf
• Analytics and security providers — who receive aggregated or pseudonymized technical data to help us improve platform performance and security
• Customer support platforms — who host and process customer service communications

All third-party service providers engaged by jili18 are bound by contractual data processing agreements that require them to handle your personal data securely and only for the specified purpose. They are not permitted to use your data for their own independent purposes.

Regulatory and Legal Authorities

jili18 may disclose your personal data to government agencies, law enforcement bodies, regulatory authorities (including PAGCOR and the Anti-Money Laundering Council), or courts of competent jurisdiction where we are legally required to do so or where such disclosure is necessary to protect the safety and rights of our players, staff, or the general public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving jili18, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to any such transfer and will ensure that the receiving entity is bound by data protection commitments at least equivalent to those in this Policy.

Data Retention

jili18 retains your personal data for as long as your account is active and for such additional period as is required or permitted by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• Gameplay records: Retained for a minimum of three (3) years from the date of each session.
• Customer support communications: Retained for a minimum of two (2) years from the date of each interaction.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter.

After the applicable retention period has elapsed, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

Data Security

jili18 implements a layered technical and organizational security framework designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and the jili18 platform
• AES-256 encryption for sensitive data stored in our databases, including identity documents and payment information
• Role-based access controls limiting access to personal data to only those staff members whose job functions require it
• Multi-factor authentication for internal systems containing player data
• Regular security audits and penetration testing conducted by independent third parties
• Intrusion detection systems and real-time monitoring for suspicious activity

Cookies and Tracking Technologies

Types of Cookies We Use

The jili18 platform uses the following categories of cookies and similar tracking technologies:

• Essential Cookies: Strictly necessary for the platform to function. These include session cookies that keep you logged in, cookies that remember your language preferences, and security cookies that help detect fraud. These cannot be disabled without impacting platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymized information about how players use the jili18 platform — such as which pages are most visited, how long sessions last, and where players encounter technical issues. This data helps us improve platform performance and user experience.
• Functional Cookies: Used to remember your preferences such as game display settings, notification preferences, and responsible gaming configurations.
• Marketing Cookies: Used to track visits and measure the effectiveness of our promotional activities. These cookies are only placed where you have given your explicit consent.

Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies, though disabling essential cookies may prevent you from accessing certain features of the jili18 platform. Please refer to your browser's help documentation for guidance on managing cookie settings.

Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jili18:

• Right to be informed: You have the right to know how your personal data is being collected, used, and disclosed, which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data we hold about you, as well as information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations to retain the data.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jili18 data protection team via email at [email protected] with the subject line "Data Privacy Request." We will respond to all valid requests within thirty (30) days. We may require identity verification before processing your request.

Marketing Communications

jili18 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, tournaments, and special offers relevant to Filipino players. These communications are only sent where you have provided explicit consent during registration or via your account notification settings.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings, by clicking the unsubscribe link in any marketing email, or by contacting customer support. Withdrawal of consent for marketing communications will not affect the delivery of essential transactional notifications related to your account.

Children's Privacy

The jili18 platform is strictly intended for individuals aged twenty-one (21) years and above in accordance with PAGCOR regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an underage individual, we will immediately close the relevant account and delete all associated personal data.

If you are a parent or guardian and believe that your child has registered on the jili18 platform, please contact us immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

jili18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform operations. When material changes are made, we will update the "Last Updated" date at the top of this document and may provide notice to registered players via email or an in-platform notification.

Your continued use of the jili18 platform following any changes to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we handle your personal data.

Contact and Data Protection Inquiries

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jili18, please contact our support team through the following channels:

• Live Chat: Available 24/7 on jili18.cam — fastest response for general inquiries
• Email: [email protected] — for formal data privacy requests, include "Data Privacy Request" in the subject line
• Languages: English and Filipino
• Response Time: Data privacy requests are processed within thirty (30) days of receipt

If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC) for independent review.

By registering an account and using the jili18 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.